Refund Policy

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Refund and Return Policy

Thank you for choosing GYMPOLO.COM, where streetwear meets fashion in a bold and innovative way. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

30-Day Return Policy

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

Return rules summary

Returns accepted for 30 days
Customer provides return shipping
25% restocking fee
Final sale items: 40 collections can't be returned

How to Initiate a Return

Contact Us: Before returning any items, please contact our return team at info@gympolo.com to initiate the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
Package the Item: Pack the item securely in its original packaging, including any accessories.
Include RA Number: Clearly write the provided RA number on the outside of the package.
Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and to inform you about the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Non-Refundable Items

Certain items are non-refundable, including:

Opened or used products
Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@gympolo.com with details and photos of the issue. We will work to resolve the problem promptly.